1. What is Dreamsdomicile’s Shipping Policy?
We offer free shipping on orders over $50, and for orders under $50 we have flat shipping at $4.85.
2. How do I check the status of my order?
Please log into your account and tap on “the Order History” section under your Account page of Website/M-site. Click on the view order of the specific order you want to track. Then on the next page click on track order to check the exact order status.
3. How are orders placed on Dreamsdomicile delivered to me?
All orders placed on Dreamsdomicile are dispatched through other courier partners such as Blue Dart, FedEx, Aramex etc.
I have received a partial item/partial order or an Untenanted/Void packet.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
* Please do not use the item for which the claim is being raised.
You may be required to information like a short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
The refund for prepaid/Cash on delivery orders will be done after the investigation
* You may not be liable for a refund, if he/she falls into any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any).
If a pilferage delivery was received, pilferage claims must be made the same day and within 24 hours of the product being delivered.
You must not dispose of the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which the claim was raised.